Get in Touch With Us
Got a question about something you have read on ilcavaliere.co.uk, spotted an error, or want to flag a concern about one of the casinos not on GamStop that we cover? This page explains the best way to reach us and what happens once your message lands in our inbox.
The Quickest Way to Reach Our Team
Email is the most reliable route to us. Write to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies. Where possible, tell us upfront what your message is about (a factual question, a correction, feedback on a review, or something else) so we can get back to you with a useful answer rather than a generic one.
We aim to reply within two working days. During busier periods, such as when we are updating our list of trusted non GamStop casinos, it may occasionally take a little longer, and we appreciate your patience.
What You Might Want to Contact Us About
- Questions about our reviews — If anything about our coverage of gambling sites not on GamStop, wagering requirements, payment methods or withdrawal terms is unclear, ask us directly and we will explain it in plain terms.
- Corrections — Casino terms, welcome offers and licensing details change regularly. If you believe something on the site is out of date or incorrect — a bonus figure, a wagering requirement, a withdrawal limit — please tell us so we can check it against current sources and amend it where needed.
- Suggestions for future coverage — If there is a topic around uk casinos not on GamStop, sports betting, or payment options you think we should cover in more depth, we are happy to hear it.
- Partnership or editorial enquiries — If you represent a casino brand, payment provider or another relevant business and want to discuss working with us, introduce yourself and explain what you have in mind. Any commercial relationship never influences how we rank or rate a site.
- Concerns about gambling harm — If you, or someone you know, is struggling with gambling and wants advice, mention this in your message. We can point you towards independent support such as GamCare, and explain how UK self-exclusion tools, including GAMSTOP, deposit and loss limits, and gambling-blocking software work.
Why Accuracy Matters to Us
Because we write about real money products — bonuses, wagering requirements, payment fees, and licensing arrangements that sit outside the UK Gambling Commission's remit — getting the detail right matters. We distinguish between confirmed facts, casino advertising claims and points that remain unverified, and we date our findings where terms are likely to move. If you spot a discrepancy anywhere on the site, including within our reviews of individual operators or our wider guides to non GamStop casino UK options, we would rather hear about it than leave it unchecked.
What We Cannot Help With
We are a research and review site, not a casino operator, a payment processor or a regulator. We cannot access your account with any gambling site, process a withdrawal on your behalf, or intervene in a dispute between you and an operator. If you have an unresolved complaint about a specific casino, the operator's own complaints procedure — and, where relevant, an independent dispute resolution service tied to its licence — is the correct first step. For general worries about gambling behaviour, GamCare and the National Gambling Helpline operate independently of any casino or comparison site and are set up specifically to help.
Before You Get in Touch
A short checklist that helps us help you faster:
- Say which page or casino your message relates to, if applicable.
- Include any relevant detail — a screenshot, a date, or a specific term you are querying — rather than a general description.
- Let us know if you are under 18 or based outside Great Britain; UK online casino content and non GamStop casino guidance is written for adult readers in Great Britain, and terms elsewhere may differ.
- Mention clearly if your enquiry concerns responsible gambling support, so we can prioritise a helpful response.
We read every message that comes through, and reader feedback genuinely shapes what we cover and how we correct ourselves. Thank you for taking the time to reach out.